Returns & Exchanges
Last updated: December 19, 2025
At BallZ Apparel: Lifestyle Apparel for the Athletes in Your Family, we want the return and exchange process to be straightforward. This page explains how to start a return or exchange and what to expect along the way.
Return Window
Items may be returned or exchanged within 30 days of delivery.
Requests submitted after the 30-day window may not be eligible.
Return and Exchange Eligibility
To qualify for a return or exchange, items must meet the following conditions:
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Unworn, unwashed, and unused
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In original condition
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Original tags attached, if applicable
Items that do not meet these requirements may be declined.
Free Returns
We offer free returns on eligible items within the 30-day return window. Return shipping costs are covered for approved returns.
Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
Exchange requests must meet the same eligibility requirements as returns.
Final Sale Items
Items marked as final sale are not eligible for return or exchange. This will be clearly stated at the time of purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and assist you.
How to Start a Return or Exchange
To begin a return or exchange, please contact us at:
Email: support@ballzapparel.com
Include your order number and a brief explanation so we can assist you efficiently. Additional instructions will be provided once your request is reviewed.
Processing Time
Once your returned item is received and inspected, we will process your return or exchange accordingly. Processing times may vary depending on item availability and payment method.
For details on how refunds are issued, please refer to our Refund Policy.
Changes to This Policy
We may update this Returns & Exchanges page from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.
